Terms and Conditions

1. About These Terms

These Terms and Conditions form a legal agreement between you and EAT LEBO GROUP LTD, trading as Step Social.

In these Terms, "Step Social", "we", "us" and "our" refer to EAT LEBO GROUP LTD. "Service" means the Step Social mobile application, website and related services.

By creating an account, tapping an acceptance button or using the Service, you agree to these Terms and our Privacy Policy.

If you do not agree, do not use Step Social.

2. Eligibility

You must be at least 16 years old to use Step Social.

If you are under 18, you confirm that your parent or legal guardian has reviewed these Terms where required and has authorised any paid subscription or participation in events.

You must not use Step Social if you are legally prohibited from using the Service.

3. Your Account

You agree to:

• Provide accurate account information
• Keep your login details secure
• Not create an account for someone else without permission
• Not impersonate another person
• Tell us promptly if you suspect unauthorised account access

You are responsible for activity carried out through your account unless caused by our breach.

4. The Step Social Service

Step Social is designed to encourage movement through step tracking, goals, rankings, badges, groups, challenges, events, route tools and optional premium features.

Features may vary depending on your device, operating system, location, subscription tier, app version and connected services.

We may add, remove, update or redesign features. Where a paid feature materially changes, we will take reasonable steps required by law.

5. Health and Fitness Disclaimer

Step Social is a general wellness and social fitness service.

It is not:

• Medical advice
• A medical device
• A diagnostic tool
• A treatment service
• An emergency service
• A substitute for professional healthcare advice

Consult a healthcare professional before starting or changing an exercise routine, especially if you have a medical condition, injury, pregnancy or symptoms.

Stop activity and seek help if you feel unwell, faint, dizzy, unusually short of breath, in pain or unsafe.

Device and wearable data may be delayed, incomplete or inaccurate. Do not rely on Step Social for medical, emergency, employment, insurance or safety-critical decisions.

6. Connected Devices and Third-Party Services

You may choose to connect Step Social to Apple Health, Fitbit, Garmin, Android Health Connect or another supported service.

By connecting a service, you authorise Step Social to access the data types shown in the permission flow.

Third-party services are outside our control. Their availability, accuracy, permissions and terms may change. You are responsible for complying with third-party terms.

7. Rankings, Steps, Badges and Challenges

Rankings, badges and challenges are provided for motivation, fitness engagement and entertainment.

You must not:

• Fake, simulate or manipulate steps
• Use automation or unauthorised tools to increase activity
• Backdate, duplicate or tamper with activity data
• Use multiple accounts to gain an advantage
• Share accounts
• Exploit bugs
• Interfere with leaderboard integrity

We may investigate unusual activity, exclude suspicious data, correct results, remove badges, adjust rankings, suspend accounts or disqualify users where we reasonably suspect abuse, error or manipulation.

Unless separate official prize rules apply, rankings, badges and points have no cash value and cannot be transferred.

8. Groups, Chat and User Content

Step Social may allow users to create groups, send invitations, upload images, post messages, create events, join challenges and submit other content.

This is "User Content".

You retain ownership of your User Content. You grant Step Social a worldwide, non-exclusive, royalty-free licence to host, store, display, transmit, format, moderate and use that content solely to operate, protect and improve the Service.

You confirm that you have the rights and permissions needed to submit User Content and that your content complies with these Terms.

Private groups restrict ordinary access to approved members, but they may still be subject to reporting, moderation, support review, legal disclosure and safety checks.

9. Acceptable Use

You must not use Step Social to:

• Harass, threaten, bully, stalk, defraud or endanger anyone
• Post hate, abuse, discrimination or illegal content
• Share sexual exploitation, child sexual abuse material or non-consensual intimate content
• Encourage self-harm, eating disorders or dangerous activity
• Share another person’s personal, health, location or confidential information without permission
• Spam, scrape, harvest data or distribute malware
• Interfere with the security or operation of the Service
• Access another user’s account
• Misrepresent your identity, affiliation, qualifications or event safety
• Manipulate challenge or leaderboard results
• Use the Service for gambling, wagering or unauthorised prize promotions
• Reverse engineer, copy, resell or commercially exploit the Service without permission

10. Reporting, Blocking and Enforcement

You may report users, content, groups or events through in-app tools.

We may review reports and take action, including:

• Removing content
• Restricting features
• Suspending or terminating accounts
• Preserving evidence
• Contacting authorities where appropriate

We are not required to monitor every communication and cannot guarantee that all objectionable content will be prevented.

You may appeal an enforcement decision by contacting:

privacy@stepsocial.com

Include your username, the decision and the reason for your appeal.

11. Events and Meetups

Events may be created by users unless Step Social expressly states that it is the organiser.

User organisers are responsible for accurate event details, appropriate permissions, local rules, risk awareness, accessibility information and reasonable safety arrangements.

Participation in events is voluntary and at your own risk.

Before attending or organising an event, consider:

• Fitness level
• Weather
• Traffic
• Route conditions
• Visibility
• Hydration
• Personal safety
• Local laws and restrictions

Step Social does not guarantee the identity, conduct, qualifications or reliability of any organiser or attendee.

In an emergency, contact local emergency services.

12. Route and Location Features

Maps, suggested routes, distances and time estimates may be inaccurate, incomplete or unsuitable.

Do not treat Step Social as a safety-critical navigation tool.

You must obey traffic laws, local rules, property boundaries, road closures and instructions from authorities.

Avoid publishing a route that reveals your home address, workplace, school or regular routine.

You are responsible for deciding whether a route is safe and appropriate.

13. AI Motivational Coach

Step Social may offer an AI-generated motivational audio coach as part of an eligible paid feature.

The coach may use steps, elapsed time, recent performance and ranking information to provide a short motivational briefing.

The voice may sound human but is generated or assembled by technology. It is not a human personal trainer, clinician, doctor or emergency adviser.

AI outputs may be inaccurate, incomplete or unsuitable. Do not follow any suggestion that conflicts with your health needs, surroundings, professional advice or personal safety.

14. Subscriptions and Purchases

Step Social may offer free features and paid subscription features, including an "Elite" tier.

Current prices, billing periods, trial terms and included features are shown before purchase in the Apple App Store, Google Play or the relevant in-app purchase screen.

Subscriptions are processed by Apple App Store or Google Play.

Subscriptions renew automatically unless cancelled through the relevant app-store subscription settings before the end of the current billing period.

Deleting the app or deleting your Step Social account does not automatically cancel your subscription. You must cancel through Apple App Store or Google Play.

Refunds are handled according to the relevant app-store rules and applicable law.

15. Intellectual Property

The Service, software, design, branding, logos, text, graphics, user interface and other materials supplied by us are owned by or licensed to EAT LEBO GROUP LTD.

Subject to these Terms, we grant you a personal, limited, revocable, non-exclusive and non-transferable licence to install and use Step Social for personal, non-commercial use.

No rights are granted except those expressly stated in these Terms.

16. Feedback

If you send feedback, ideas or suggestions, you allow us to use them without restriction or payment, provided we do not publicly identify you without permission.

17. Service Availability

We aim to provide a reliable Service, but we do not guarantee uninterrupted, error-free or always-available access.

The Service may be interrupted by maintenance, security issues, network problems, device limitations, third-party service changes or events outside our control.

We may suspend or restrict access where reasonably necessary for security, legal compliance, maintenance, investigation or enforcement.

18. Account Deletion and Termination

You may stop using Step Social and request account deletion at any time.

Account deletion can be started in the app:

Settings → Account → Delete Account

We may suspend or terminate an account for serious or repeated breaches, safety risks, fraud, manipulation, legal requirements or prolonged inactivity.

Some provisions of these Terms will continue after termination where necessary, including intellectual property, payment, dispute, liability and enforcement provisions.

19. Disclaimers

Nothing in these Terms excludes rights that cannot lawfully be excluded.

Subject to those rights, Step Social is provided on an "as available" basis.

We do not guarantee that rankings, routes, event details, device data, user content, badges, leaderboards or AI outputs will always be accurate, complete, available or suitable for your intended purpose.

20. Liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to the above, we are not responsible for:

• Losses that were not reasonably foreseeable
• Losses caused by your breach of these Terms
• Loss of business, revenue or profit where you use the Service as a consumer
• Actions of independent users, event organisers or attendees
• Failures of third-party services, app stores, devices or wearable providers
• Inaccurate health, fitness, route or leaderboard data

Where a monetary cap is permitted, our total liability arising from the Service will not exceed the greater of £100 or the subscription fees you paid through the relevant app store in the 12 months before the event giving rise to the claim.

This cap does not apply where prohibited by law.

21. App Store Terms

If you downloaded Step Social from Apple App Store or Google Play, the applicable store terms also apply.

Apple and Google are not responsible for operating Step Social, providing support or resolving claims about the Service except as required by their own terms.

Apple and its subsidiaries are intended third-party beneficiaries of these Terms where required by Apple’s standard app terms.

22. Governing Law and Disputes

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may also have mandatory rights in the country where you live.

The courts of England and Wales will have non-exclusive jurisdiction, meaning you may also be entitled to bring proceedings in your home jurisdiction.

Before starting formal proceedings, contact us so we can try to resolve the issue:

support@stepsocial.com

23. Changes to These Terms

We may update these Terms from time to time.

If changes are material, we may notify you through the app, website or email.

By continuing to use Step Social after updated Terms take effect, you agree to the updated Terms.

24. General

If a provision of these Terms is invalid or unenforceable, the remaining provisions remain effective.

A delay in enforcing a right is not a waiver.

You may not transfer these Terms without our consent.

We may transfer these Terms as part of a business sale, restructuring, merger or investment, subject to your legal rights.

These Terms, the Privacy Policy and any incorporated policies form the entire agreement concerning the Service.

25. Contact

EAT LEBO GROUP LTD

80 Victoria Road, Ruislip, England, HA4 0AL

Support: support@stepsocial.com

Safety: privacy@stepsocial.com

Website: https://www.stepsocial.app